This document describes how Business Switch Pty Ltd ABN 83 134 235 304 (we
or us or our)
complies with the requirements of the Privacy Act 1988 (Cth) (Privacy Act),
including the Australian Privacy Principles (APPs), and any other applicable privacy laws in
Australia in respect of the website www.honcho.com.au and
all related individual websites linked from business-switch.com.au (Websites).
The kinds of personal information that we collect and hold include names, contact details, date of birth, place of birth (such as country, state or city), government related identifiers such as Tax File Numbers (TFNs) and other information that is relevant to our functions and activities. We do not collect sensitive information.We do not use government related identifiers as our own identifiers. While we do not collect sensitive information as such, your country of birth (which, when combined with other personal information could amount to sensitive information) is required for the purposes of Australian Business Number (ABN) registration or business name registration and is collected by us. Such information is collected with your consent when you submit an application to register a business name or ABN.
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.If we ask for your TFN and you do not provide it, your ABN application may be delayed.
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:
We may disclose personal information to:
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs.
We will only disclose your personal information:
We may disclose your personal information overseas to our independent contractor team in the Philippines.
You may deal with us on an anonymous basis or by using a pseudonym when making inquiries through our Websites, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries.
Generally, we will require your personal information in order to transact with you.
We use industry-standard methods and take such steps as are reasonable to protect your personal information from unauthorised access, modification or disclosure and from misuse, interference and loss.
Among other techniques, we usually:
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email to email@example.com or by mail to the 'Privacy Officer, Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, we will provide you with written reasons for our decision and you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
You can send written complaints about a breach of the APPs in relation to your personal information by email to firstname.lastname@example.org or by mail to 'Privacy Officer', Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint.
If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC's contact details are here.
For more information about making a complaint, contact us at email@example.com.
*As amended 05 April 2022.